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Keeping a campus online.

Three years on a CUNY service desk, now as Acting Interim Manager. The work runs from password resets to imaging labs, email authentication, and vulnerability remediation. Plus the homelab where I break things on purpose.

Service desk

current
Guttman Community College, CUNYActing Interim Manager
Manhattan, NY · part-time

Acting Interim Manager since August 2026. Service Desk Technician (College Assistant) from June 2024, after starting as IT Help Desk Assistant in November 2022. Rated Exceeds Expectations on my most recent review.

  • As Acting Interim Manager since August 2026, manage staff and keep the team focused on the work we are responsible for.
  • Resolve end-user hardware, software, and network issues and manage tickets through the full ServiceNow lifecycle.
  • Imaged and deployed 200+ Windows machines with SCCM, covering PXE boot, post-image configuration, and software deployment.
  • Administer accounts and mail across Active Directory, Microsoft 365, Exchange Online, Windows Server, and JumpCloud.
  • Led email authentication projects, including DKIM signing and DNS CNAME setup for CampusGroups, Constant Contact, and Slate.
  • Troubleshoot mail relay and bounces through Proofpoint, including sender allowlisting and inbound domain validation.
  • Wrote the CUNY Login MFA Tool Training Guide that help desk staff use for account lookups, factor resets, and lockouts.
  • Supported the student email tenant migration and served as point of contact for a Varonis vendor evaluation.
  • Support Windows and macOS hardware, VPN, mobile devices, and printers.

Recent work

2025 – 2026
  • PowerShell scripts that automate routine admin tasks.
  • ServiceNow reporting dashboards for the IT support queues.
  • Tenable and Nessus vulnerability review and remediation coordination.
  • VLAN migration and switch port work.
  • MX record troubleshooting for the student mail domain.
  • Asset work including a Dell salvage eligibility review, loaner laptop tracking, onboarding and offboarding, and N-drive permissions.
  • College website redesign on WordPress and Elementor. Built and installed a staff directory plugin and scoped seven reusable page template types with college leadership.

Homelab

self-hosted
  • Arch Linux server running self-hosted production services.
  • Debian and Docker on a Beelink mini PC running Frigate NVR and Home Assistant.
  • Arcanum, a homelab server management dashboard built with Next.js, TypeScript, Tailwind, and ssh2.
  • A 25-page PDF build guide for the Reolink, Frigate, and Home Assistant camera system.

Earlier

internship
Progress Technology Solutions, Inc.Information Technology Intern
Manhattan, NY · remote
  • Administered an Office 365 tenant, including user provisioning, mailbox management, and access configuration.
  • Deployed Ubuntu Linux servers on virtual machines.
  • Built a locally hosted web app with admin and self-registration features.